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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

friendly helpful understanding

do not judge you fast friendly service Reviewed on: 5th August 2021

Help and guidance

Step change have helped me so much, with me every step of the way, nothing was to much trouble for them , I dont know where I’d be now without Step change, fantastic work , Thank you. Reviewed on: 5th August 2021

Help me a lot

without stepchange my life would have been not worth it Reviewed on: 5th August 2021

Excellent service life-changing

After getting in over my head stepchange have been fantastic sorting out affordable payments to my creditors so I am able to sleep better at night without the worry if any debt hanging over me which I couldn't afford Reviewed on: 5th August 2021

Amazing help

They were the only ones taking the time to listen to me and my financial situation. Thanks to them I can now live a stress free life. My debts are being dealt with. Reviewed on: 5th August 2021

The best thing I ever did!

I wish I had approached Step Change 20 years ago. They have literally changed my life. I have never felt judged and always spoken to staff who are friendly and supportive. Reviewed on: 5th August 2021

Life saving

When mental health is on all our minds Step Change eased my worries. Reviewed on: 5th August 2021

My Debt saviour

But for step change, l would have been in bankruptcy with all its implications. Reviewed on: 5th August 2021

Lifeline

Step change is a life changing organisation, it help me get my life back on track, when all seemed lost, a helping hand, truly dedicated staff who have been so helpful no matter what my situation. I would recommend Step change to anyone in financial hardship and debt. Thank you Step change. CA. Reviewed on: 5th August 2021

Peter

Really helpful company. I happy that I decided to ask them for help. Reviewed on: 5th August 2021

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