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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I feel sorry for people who don't know there are act...

I feel sorry for people who don't know there are actual free services like this Reviewed on: 27th May 2026

Never an issue, had to call a few times and get thro...

Never an issue, had to call a few times and get through very quickly. From the get go, I was treated like a human. Probably the best thing I did for my finances so thank you Stepchange! Reviewed on: 27th May 2026

Important advice and help ...

Important advice and top quality service and information really helps put your mind at rest and stops worrying and stress Reviewed on: 27th May 2026

All problems taken care of with little fuss

All problems taken care of with little fuss Reviewed on: 27th May 2026

I contacted them 6 years ago when my wife of 33 year...

I contacted them 6 years ago when my wife of 33 years left me and a lot of debt. Stepchange were unbelievable when I got in touch, it's true I had my first night's sleep Reviewed on: 27th May 2026

I’m am so pleased I found Step change, they really h...

I’m am so pleased I found Step change, they really helped me sort my debt solution. Stress free and so helpful. Reviewed on: 27th May 2026

StepChange is a step forward.

I've never felt judged by StepChange since I asked for help. I have always had unbiased support. It's not easy to admit that you've got into trouble and need help but StepChange made the process much easier. Contacting them was the best thing I did. Reviewed on: 27th May 2026

Best advises always!

The best advices are provided to costumers and a great support is always there for us. Thank you Reviewed on: 27th May 2026

Best thing I ever did

I was in a position through ill health suddenly didn’t know where to turn, I approached Step change and relieved straight away so easy and affordable thankyou Reviewed on: 27th May 2026

Over the years they have helped control debt and yet...

Over the years they have helped control debt and yet keeping a standard of living Reviewed on: 27th May 2026

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