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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

amazing company

I have been so worried about my financial situation however stepchange has helped me so much and feel like I can breathe again Reviewed on: 5th August 2021

Made a seemingly impossible situation work out ok

We got ourselves into some serious debt with loans and credit cards which we were managing by transferring the debt to interest free options, but then covid tripped us up when everything changed and we were sinking fast. Stepchange were brilliant and sorted everything out for us so we can still pay back what we owe but at an affordable rate. Would definitely recommend. Reviewed on: 5th August 2021

Stepchange has saved me!!

My Debt was out of control and i couldn't cope anymore. i contacted stepchange and i instantly felt supported. So much weight has been lifted off my shoulders and has give me my life back Reviewed on: 5th August 2021

Amazing friendly helpfull

Scared and struggling with my debt and step change made it easier and helped me sort everything out…highly recommended! Reviewed on: 5th August 2021

Very helpful and ubderstanding

helped solved a problem that i was extremely worried about Reviewed on: 5th August 2021

Amazing service

Amazing customer service and support. Very polite and caring. Never judge, always there to answer questions. Reviewed on: 5th August 2021

Step change change my life

Stepchange are a very understanding company they help my husband out no end and stopped us getting into trouble and loosing everything we owed abs now we are almost dept free Reviewed on: 5th August 2021

Very understanding and not judgemental

Helped me feel like I could breathe again and they releived so much stress that was seriously impacting my mental health and affecting my ability to work but they enabled me to feel I could keep working and manage my debts through a DMP Reviewed on: 5th August 2021

AMAZING

Stepchange have been amazing with my son debt,always there to help and guide A1 ************* Reviewed on: 5th August 2021

Great help and understanding

Helped with everything that was like a weight on my shoulders. Always available to talk to and understanding, was never felt judge. Reviewed on: 5th August 2021

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