Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,660 reviews, last reviewed 8th Jul 2026
189050% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026
Ernest Obeng's avatar
Ernest Obeng

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Life saver

5
Without step change I would still be feeling lost, scared and not having any control of finances and more importantly it gave me back a life. Reviewed on: 5th August 2021
sally ramsbottom's avatar
sally ramsbottom

Perfect service

5
A lifesaver and amazing customer service Reviewed on: 5th August 2021
Jenny's avatar
Jenny

Very helpful and reassuring

5
I found StepChange to be very helpful, friendly and reassuring, easy to talk to and never once did I feel I was being judged. Reviewed on: 4th August 2021
Annie's avatar
Annie

Been with Step Change for a number of years, without any problems. problems

4
Once your are with Step Change it feels like a weight has been taken of your shoulder. Reviewed on: 4th August 2021
Diane MacAlpine's avatar
Diane MacAlpine

Changed our life for the better

5
After years of having credit cards and our bank arranging consolidated loans. Thinking they were helping us, until it got to an unmanageable state. Step change helped manage our debts over 10 years ago, there is now light at the end of the tunnel. Thank you Step Change. Reviewed on: 3rd August 2021
Jennie's avatar
Jennie

A few mistakes.

5
Some teething problems at first. They have been fine since Reviewed on: 3rd August 2021
David Hutchinson 's avatar
David Hutchinson

never give up talk to StepChange first

5
With the death of my husband and the loss of his income, i found myself unable to meet and cope with our joint debts. Frantic and having no impartial person to talk to, it was suggested i talk to StepChange, this i did. StepChange listen to me about my financial difficulties, then advised me on possible solutions. i decided on a DMP and from that day on i saw a debt free future again. With StepChanges valuable and friendly help, my life is now less stressful. I can't thank StepChange enough. Reviewed on: 3rd August 2021
Maureen Withers's avatar
Maureen Withers

Supportive and Caring

5
Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021
Stephen Connor's avatar
Stephen Connor

A great debt help company

5
I think Stepchange and their staff are awesome! They are extremely helpful, non judgemental and are willing to help you in way that they can. Reviewed on: 3rd August 2021
Canyon Nobrega-Jones's avatar
Canyon Nobrega-Jones

Recommended

5
They have been very supportive, helpful and very understanding. They have guided me through my financial difficulties and help me set up my DM. Very informative. Reviewed on: 2nd August 2021
Joyce Armantrading's avatar
Joyce Armantrading

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill