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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Taken a weight off my mind.

everything going smoothly. no complaints. Reviewed on: 30th July 2021

Amazing.

I can relax now and not worry about that knock at the door by debt collectors. Reviewed on: 30th July 2021

An amazing company that has helped and support us through very difficult times with our dept. management plan

Step Change have always been professional and supportive too both my husband and I when we found ourselves deep in dept. and we didn't know where to turn. Step Change are none judgemental and they worked out a plan that was fair too all our creditors. Its no exaggeration to say with their help and support we can now sleep at night. Reviewed on: 29th July 2021

Professional

I’ve been guided by Step Change now for years and nearly complete and debt free. They’ve been an enormous support. Reviewed on: 29th July 2021

a wonderful service they really helped in time of need

good service when i thought there was no way out of debtthey were there for me Reviewed on: 29th July 2021

HELPFUL & UNDERSTANDING IN TIMES OF DISTRESS & DIFFICULTY

I HAD TO CONTACT THEM AFTER BEING HASSLED BY A CREDIT CARD COMPANY RE MY "PERSISTANT DEBT" AND THEY PUT ME AT EASE, HELPED ME AND TOOK TIME TO EXPLAIN WHAT WOULD HAPPEN AND HOW THEY COULD HELP. Reviewed on: 29th July 2021

Compassionate service

Everyone at Step Change is patient and caring in their advice. They help alleviate the stress of debt management. Reviewed on: 29th July 2021

Step Change Helped Me

Personal: Step Change helped me with my debt(s) which, they did in a compassionate way but very professionally. Reviewed on: 29th July 2021

Very Helpful!

When I needed advice and a solution to my query, they were there to offer this Reviewed on: 29th July 2021

A life changing organisation

I was struggling with 16 grand of debt - robbing Peter to pay Paul every month and stressed beyond belief. I found stepchange who helped me deal wit all my debts and set up an affordable payment plan. This month I make my final payment and will be completely debt free for the first time since I was a teenager - I am now 52. The difference this organisation has made to my life is monumental and I recommend them to people all the time. Reviewed on: 29th July 2021

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