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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent service

My title says it all. I have nothing more to say. Reviewed on: 29th July 2021

Life saving

I can actually function now the enormous weight was lifted from our shoulders in 2012 Reviewed on: 29th July 2021

Dignity

When I contacted Step Change they listened to me and were empathetic to my situation. I was depressed and feeling like I had failed in life however they were respectful and the experience was better than I expected. Reviewed on: 29th July 2021

Best phone call ever made

The day I called Stepchange was a life changing they helped me sort out my money. Who to pay first and talked to the bank made a payment plan for me. I was at my wits end and didn't know what to do. A big Thank you to them. Reviewed on: 29th July 2021

Peace of mind

Since working with Step Change, I have managed to start sleeping at night. I have been able to feed my children without fear, I have started eating lunch again. Step Change have given me my present, future and some good memories. Thank Step Change. Reviewed on: 29th July 2021

100% helpful

Every step of the journey with stepchange so far has been the most helpful experience. I have felt like someone was genuinely listening to me and trying to help me find a solution. Reviewed on: 28th July 2021

Helpful and patient

I have always found Step Change very helpful, patient and understanding in my dealings with them. Reviewed on: 28th July 2021

Stepchange review

Stepchange have been a great help to me over the last four years, they are non-judgemental and understanding. Reviewed on: 28th July 2021

Nothing but help

Help with no judgement from very knowledgable people Reviewed on: 28th July 2021

Thank You StepChange

I was over 10k in debt and with the help of StepChange I have managed in 36 months to clear it. They were very friendly and approachable. A great help. Thank you. Reviewed on: 28th July 2021

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