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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Recommended Service

Provided support withi debt management. Process very quick and stress free which is what I needed at the time. I'm now almost debt free thanks to Stepchange. Reviewed on: 27th July 2021

Helpful, easy to use, took a huge weight off my shoulders, I can now plan my future finances

Very straight forward and took away the embarrassment of having to call and explain my situation with my creditors Reviewed on: 27th July 2021

A life saver

I didn’t know where to go or what to do when I lost my job and had a mountain of debt but after finding StepChange they took the worry away from me in trying to sort out my situation and are always helpful and put me at ease when I contact them and hopefully with their help I can look forward to a debt free retirement. A big Thankyou StepChange Reviewed on: 26th July 2021

Friendly professional help

Friendly, professional non judgemental help at a really difficult time financially in my life. Easy to talk to and answer any queries that I had. Easy to manage my debt management plan by means of online tools. They also deal with my creditors on my behalf. Five star service all round. Reviewed on: 26th July 2021

Efficient, Organised, and fair.

Very well organised, skills and fair. They have solve my debts through debt plan with a monthly affordable payments. I am very happy and relax. Reviewed on: 26th July 2021

On the whole very helpful

We have had some very helpful and supportive advisers in general Reviewed on: 26th July 2021

Their helpful service has No challenger.They are excellent.

They helped me with my debt when I thought there was no way out. Reviewed on: 26th July 2021

Help where needed most

The staff at Stepchange are excellent. They are kind, friendly, easy to talk to and very reassuring. They explain and go through everything, making sure you understand. The emails are as caring as they are. I can't express how important they have been to me. Reviewed on: 26th July 2021

Supportive and reassuring

Stepchange have looked after me so well and taken all of the anxiety out of paying my debts. They’re supportive and reassuring every time I contact them. I’m much less anxious about my debts since contacting them Reviewed on: 26th July 2021

Step change

Understanding kind and helpful also polite helped me at a difficult time . Brilliant people . Reviewed on: 26th July 2021

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