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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

StepChange Saved Me

StepChange have held my hand through one of the most difficult times of my life and helped me to feel safe. They are kind, understanding and non-judgemental, and really want to help. I can't thank them enough. Reviewed on: 26th July 2021

Brilliant

They offer a fantastic non-judgemental service Reviewed on: 26th July 2021

Great staff

Goes without saying,staff are great and will go through it with you calmly Reviewed on: 26th July 2021

Peace of mind

I am no longer stressed or dreading the post or my phone ringing. I call to step change I was reassured staff was calm. I didn’t feel I was being judged or a failure. I was supposed to look at my finance and plan for the first time how to pay towards my debts without running up others including my household bills. Step change managed the contact with my debtors. I know sleep at night. Thank you so much step change. Reviewed on: 26th July 2021

Great service

stepchange as been great dealing with my situation very friendly staff always there if you need them highly recommend Reviewed on: 26th July 2021

Very helpful

Very understanding and helpful,have made my life alot easier Reviewed on: 26th July 2021

Amazing! saved my life

Stepchange are wonderful there staff are so helpful and friendly, always fully understanding and patient, the extra reassuring messages and advise goes the extra mile, wonderful to us who need them. Reviewed on: 26th July 2021

They bend over back wardsto help you in anyway they can the staff are amazing taken the pressure of worrying about yours financial problems just amazing

They were very thoughtful and made it clear how it works and how they could help felt very comfortable speaking to them Reviewed on: 26th July 2021

Helped me sort my life out.

One phone call is all it took, the customer service staff are very friendly and knowledgable, they helped me with all my creditors so I only had one manageable payment each month. Reviewed on: 26th July 2021

Lifesavers

Step Change has taken me from a dark place and helped me make life worth living. Great caring people. Reviewed on: 26th July 2021

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