Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Helping our family survive crippling credit card debts

If it wasn’t for Stepchange, I don’t know where my family and I would be right now. It doesn’t bear thinking about. Previously I had allowed the banks to automatically raise my credit limit, unchallenged, until I was caught in a never ending downward spiral of debt. The banks knew what they were doing, while I wasn’t cute enough to carefully manage what they had given me. Stepchange have proved to me for 6 years now, managing my debt and budgeting, that there is nobody better to turn to when you can no longer cope with the burden of your debts. Stepchange are angels, nothing less. I am a long way from clearing my debts but because of them I know how to budget, how to pay off debts and, more importantly, how to get by in the face of financial adversity. Thank you. Reviewed on: 25th July 2021

Empathic, practical advice

Always reassuring, knowledgeable staff, really help if you're in a hole Reviewed on: 25th July 2021

Debt problems made easier

If you’re worried about debt Step Change will help you through. After a while you’re in control and can get back to living your life. Reviewed on: 25th July 2021

Supportive, professional service

At a stressful time the support given was genuine, not judgemental, professional and knowledgable. Reviewed on: 25th July 2021

Taken the worry away now no threatening letters from creditors

Step Change always there to help if needed and very fair Reviewed on: 25th July 2021

Does what it says on the tin

I was sorted in a matter of hours! Always friendly staff Reviewed on: 25th July 2021

I true lifesaver

Stepchange has helped me sort out my finances which leaves me more time to deal with my wife's Dementia. Reviewed on: 25th July 2021

Helped get my life back on track

StepChange was there during the most difficult time of my life. They quickly and efficiently helped set up my DMP and are always there to support me when I need them. The whole process was easy thanks to friendly and knowledgeable staff. My life is now back on track. Reviewed on: 25th July 2021

amazing service

Stepchange have changed my life, fantastic service, friendly staff and so understanding and helpful I really can’t praise this service enough. I will be debt free in January 2022 that is something I never thought would happen. Thank you stepchange Reviewed on: 25th July 2021

StepChange has our vote!

We were informed about StepChange through one of our creditors and it was the best thing we did when we approached them. We were at our wits end and couldn’t see a way out, letters every day from creditors demanding money which we didn’t have to pay what they asked. We had to swallow our pride and admit that we were in a mess! Straight away StepChange put us at ease, not judgemental I even spoke to an advisor that had been in that position until she was debt free. We made mistakes but not all of it was through our own doing. It will take us a while to get debt free but at least now we are paying all of our creditors and they are fine with what we’re paying. Without StepChange I can’t imagine how our lives would be. We highly recommend this debt charity, please don’t go on in silence be honest with yourself and there is light at the end of the tunnel. Reviewed on: 25th July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub