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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Top charity company

Very easy and good customer service Very helpful and understanding Reviewed on: 24th July 2021

debt management

easy to approach and contact back if leave message Reviewed on: 24th July 2021

Satisfied

I feel more relaxed after choosing step changes debt charity Thanks for SCDC Reviewed on: 24th July 2021

Life-Savers

They helped me when my personal situation became very difficult and I was unable to pay my creditors. Step Change have literally turned my life around, and I can finally see a light a the.end of the (albeit, very long) tunnel. Can’t thank them enough! Reviewed on: 24th July 2021

Excellent service and life saver

Very efficient and smooth experience, always there for me when I need them can't thank step change enough. Reviewed on: 24th July 2021

Relieving stress

A great organisation that help you through different times Reviewed on: 24th July 2021

So very helpful

The help from them was tremendous Reviewed on: 24th July 2021

excellent ,supportive and continuous

Have been a supportive and really helpful organisation for a long time . Always there when needed Reviewed on: 24th July 2021

Stepchange

This company has helped me over the years, I don't know what I would have done without them! Thank you to everyone for your kind words and patience at my most difficult times. Reviewed on: 24th July 2021

Highly professional and supportive.

I was recommended StepChange by my local CAB after I was made redundant and they have been extremely helpful and supportive in putting me on track and dealing with creditors. Cannot recommend them highly enough. Reviewed on: 24th July 2021

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