Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

View other StepChange products

4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A big relief

After suffering on line fraud to quite a few thousand pounds which I could not recover I was deeply in debt and couldn't meet the required monthly repayments. Step Change helped me through the difficult time and and assisted me through the process. They are very helpful and provide regular e-mails that assist you with so many different issues. Reviewed on: 23rd July 2021

Good customer comenication skills of the staff.

Excellent customer service. and they are always available to help the customers. Reviewed on: 23rd July 2021

Brilliant staff

Thank you for all your help with my debts Reviewed on: 23rd July 2021

Great service

After contacting Step Change (it was then CCCS) I was treated well and my creditors settled down into an organised way thanks to Stepchange. Reviewed on: 23rd July 2021

well experience staff members providing exeptional service.

Exellent customer care techniques and well experience staff, educate customers about all options and helping to go head. Reviewed on: 23rd July 2021

Help out of hell

Couldn't recommend step change anymore if I tried, I really was struggling with debt and hiding it from my partner and really could not see a way out , step change moved heaven and earth for me and removed such a weight off of my shoulders that I would never of came back out from . Very friendly and helpful customer service and everything done so effortlessly for me . Thank you to a one in a million company who really can change people's lives around. Reviewed on: 23rd July 2021

A Step-Change back to a normal life

My wife became seriously ill and had to have Open Heart Surgery. We still had two children at school and my wife was unable to work for about three and a half years. With a mortgage, a loan and four mouths to feed plus all of the other usual bills on one wage, the credits cards eventually maxed out. We'd painted ourselves into a corner financially and needed a way out of this somehow - the bank actually suggested Step-Change to us. So I contacted them and found the whole process very easy and helpful. They managed to put my mind at ease, by putting a Debt Management Plan in place that took a single monthly payment to pay our creditors. We are now almost three-quarters of our way back to being debt-free once again. Thank you Step-Change! Reviewed on: 23rd July 2021

brilliant

Absolutely brilliant, more than helpful and very friendly Reviewed on: 23rd July 2021

Fantastic service

Stepchange really helped me when I was going through a hard time. They showed compassion and understanding and helped me find a solution for my debt problems. Reviewed on: 23rd July 2021

Light at the end of the tunnel

Takes the pressure off you and you can see the light at the end of the tunnel. Sleep becomes good, phone calls and the postman do not scare you. The people who work for Step Change are so kind and understanding. I have never looked back. Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub