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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Absolute life savers

Every single person I have spoken to over the last year has been calm kind and given informed choices to me. I feel like the sun is shining now the dark clouds have cleared. Reviewed on: 23rd July 2021

Brilliant servicw

Company does everything for their clients Reviewed on: 23rd July 2021

Fantastic service

Couldn’t recommend enough so helpful Reviewed on: 23rd July 2021

Appropriate Friendly Advice

At a time when I was suffering from anxiety in regards to my debts, Step Change were able to advise me as to my options in dealing with all my debts. Reviewed on: 23rd July 2021

Lifesaving

Stepchange has changed our life tremendously. The worry has been lifted and we can live life with more enjoyment with our family. Thank you stepchange Reviewed on: 23rd July 2021

An Understanding and Reassuring Service

Step Change have helped me to get my debts in order and manageable. Their staff are understanding and friendly and the process is very straightforward. I would recommend them to anyone who needs help with their debts. Reviewed on: 23rd July 2021

Excellent company

I have had the best advice and help from step change. They do certainly not judge you and are kind and respectful with you on the phone Reviewed on: 23rd July 2021

Debt management plan

I was sinking in debt and struggling with finances monthly ,but Step Change helped me to get back on track.. Reviewed on: 23rd July 2021

Great service resulting in life changing resolution

After years of struggling with debt I contacted stepchange who reviewed my circumstances provided me with expert advise which resulted in them setting up a DMP for me ,from the moment I made that 1st call to every annual review since they have offered me great peace of mind and acted with professionalism and understanding at a very difficult time for me / 5 star service and product . Reviewed on: 23rd July 2021

Helped me get my finances under control.

I was way overstretched on credit. After contacting Stepchange I managed to get my debts under control, take on a new job and will be debt free by next August. I couldn’t have done it without their help. Reviewed on: 23rd July 2021

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