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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Best ever

I phoned up as I was putting my head in the sand and thought problems would go restless nights not eating on top of health problems. I was advised to give step change a ring to take control my mistakes and worked on a dmp that will help pay off my debts and allow us to breath again. I was not judged and they were really helpful and advice on all of the actions I could take . I get my debt looked at and what spare money I have a realistic amount which I can pay each month . Without there help I dread to think where I would be.. Reviewed on: 23rd July 2021

Customer service

One of the best organisation, I was really stressed about my debt but they always helped and support me. Reviewed on: 23rd July 2021

step are the best

Step have been very helpful throughout my financial difficulties. Reviewed on: 23rd July 2021

Great service

So supportive and helpful, explain everything Reviewed on: 23rd July 2021

Step Change saved me I was so depressed

I was so depressed and left with a huge Debt from a boy friend who conned me . Step Change saved my life and I am coping really well now Reviewed on: 23rd July 2021

Brilliant

Absolutely saved my life - I was in uncontrollable debt and step change have helped me get it under control Reviewed on: 23rd July 2021

Helpful

Made things better and made us a little happier Reviewed on: 23rd July 2021

Excellent service

Just fantastic help from the team. Reviewed on: 23rd July 2021

Excellent service

Customer friendly and service and excellent contact centre Reviewed on: 23rd July 2021

Help when I needed it

I was really struggling to pay my bills after my wife of 34 years left me, I cudnt sleep after contacting stepchange they were so helpful and put my mind at ease, had best nights sleep for months after talking to them. Reviewed on: 23rd July 2021

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StepChange: Debt advice reviews

126000% increase in 5 star reviews

1600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (18661)

I was a nervous wreck with debts piling up after bei...

Best ever

Customer service

step are the best

Great service

Step Change saved me I was so depressed

Brilliant

Helpful

Excellent service

Excellent service

Help when I needed it

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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