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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Always quick to sort any problems

I sent an email regarding my account, it was all sorted ASAP, with no problems at all very very pleased with stepchange . Reviewed on: 23rd July 2021

Best thing that has helped me.

In debt for years but ignoring, I was persuaded to contact StepChange. They’ve managed my debts & I’ll soon finally be debt free. Reviewed on: 23rd July 2021

Very helpful

Easy to talk to very helpful.nothing was too much for them Reviewed on: 23rd July 2021

Super helpful

They show empathy and understand individual needs. Reviewed on: 23rd July 2021

Great help when needed!

They have been a huge help with letting me sort out my finances and always able to contact and update. Reviewed on: 23rd July 2021

Excellent service

Every time that I have called, the staff make you feel very at ease and reassure you, explain every step and talk and explain every worry you have. They make it a positive experience in one of your darkest and embarrassed times. Reviewed on: 23rd July 2021

Very likely Stephan get have been amazing and taken all the stress out of my financial difficulties.

Easy to talk to and very knowledgeable advisors who talk you through step by step. Reviewed on: 23rd July 2021

Always helpful

Any queries or worries we've had they have always been very helpful, understanding, no judgement and reassuring. Reviewed on: 23rd July 2021

Best support

My husband and I have been helped by STEP CHANGE a great deal. The first obstacle on our part was embarrassment but STEP CHANGE put us in a much better mind set. Once we got over the embarrassment, we quickly got our finances in order. Even in the lock down we were still being helped. In these trouble times it’s such a relief knowing that they can still help us. Reviewed on: 23rd July 2021

Excellent

Make everything really clear and always thereto help Reviewed on: 23rd July 2021

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