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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Great company

Would recommend stepchange to everyone!!!!!! Reviewed on: 23rd July 2021

Debt management plan

Staff are always very helpful and sympathetic to the situation, never judgemental I will be debt free soon because of the plan step change have helped me put in place. A Big thank you to the Charity Reviewed on: 23rd July 2021

There for me

Always supported everytime think of my best interest Reviewed on: 23rd July 2021

So helpful and understanding

I have been with stepchange since May 2020, they have been amazing. Helped me sort and organise my debts. Took the pressure off and I am managing things better now Reviewed on: 23rd July 2021

Accommodating Customer Needs

Nothing but understanding of customers journey through the debt process. Reviewed on: 23rd July 2021

Great Help

In a time of great stress they were most helpful with sensible & sympathetic advice to help us deal with our financial problems and work towards an achievable solution. Reviewed on: 23rd July 2021

Life saver

Brought relief me which lead to a happier family Reviewed on: 23rd July 2021

Caring and non judgemental

Always helpful and understanding. We always reach a solution with my budget review Reviewed on: 23rd July 2021

.

excellent advice and always helpful Reviewed on: 23rd July 2021

Amazing

They helped me so much when I got in trouble with my money thank you Reviewed on: 23rd July 2021

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