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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Absolute life changer

I genuinely don’t know what I would’ve done without StepChange. Everything was very straightforward with no judgement and are always on hand to help with any queries/concerns. This charity has helped me to clear my debt and now I have a future to look forward to. Reviewed on: 23rd July 2021

Help when needed

I caint tell you how much you helped me...I didnt know what I was going to do I was at my wits end ..nothing was to much for them... Reviewed on: 23rd July 2021

A safety net for tumbling finances

I am happy with my experience of StepChange , and financial matters have been less than a disaster since their helpful assistance throughout the period of the plan. Reviewed on: 23rd July 2021

Stepchange provides a lifeline.

When I separated from my wife, I was forced to take all the family debt on my shoulders. Stepchange helped me manage this not insignificant debt. I will be forever grateful. Reviewed on: 23rd July 2021

Peace of mind

Excellent service and advice given, total peace of mind since joining StepChange,cannot fault them. Reviewed on: 23rd July 2021

Fantastic Help

Have really helped me through a difficult time Reviewed on: 23rd July 2021

Sunshine of my life

If it’s not for step change I would have died. Thanks so much. I am able to live a normal life Reviewed on: 23rd July 2021

Pressure release

I was under pressure with debt ( what it seemed never ending). I felt like I had no where to turn to due to being proud and was lucky to work up to early retirement ( due to injury) and was drowning in what I thought was a never ending problem Till I saw Stepchange and read about them I finally pluck up enough courage to phone them. They were not judgmental or harsh talking but made me settle down and I told them my problem ( debt) and soon I felt better just talking to them Eventually we got a plan and they put it into action telling me what it meant and how it worked I must say I feel much better now and not only they got me back on the road to normality but have backed me up and supported me and my wife and kept in touch They said I could get in touch when ever we need to which is very very reassuring I can’t thank them enough. Reviewed on: 23rd July 2021

At last I could sleep at nights.

I thought I was in a predicament that was impossible to get out of. Stepchange calmly and professionally guide me to a realistic, practical and manageable solution. Stepchange have since supported, encouraged and informed me throughout my implementation of the plan they arranged for me. At last I was able to sleep and my mental well-being improved exponentially. Reviewed on: 23rd July 2021

Helping me from hell

I was in a fair amount of debt. But with a phone call to Stepchange it put me at ease and showed that there is a way forward. A big thank you to all the team. Reviewed on: 23rd July 2021

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