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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

A good send

I was very nervous and embarrassed about looking for help. Step change literally changed my life at a very difficult time. You dont feel judged or stupid for getting yourself into a financial mess. The help I received was beyond my expectations. That was two years ago, but it’s reassuring to know that they are there to help with any issues that crop up. First class service. Thank you Reviewed on: 23rd July 2021

Great help when needed

there when you need it, can't fault the service Thank you Step change Reviewed on: 23rd July 2021

Absolutely brilliant service

Extremely helpful when dealing with my financial problems - very reassuring and helped me sort things out and meant I felt a lot less stressed about everything - considering that this is all done within a short space of time - I’d recommend StepChange to anyone Reviewed on: 23rd July 2021

Changed my life

Before I started working with StepChange I felt totally consumed and overwhelmed by my debt. I just couldn't see a way through it and it was taking a gigantic toll on my mental health. I started my plan two years ago, and I'll be debt-free in seven months. I finally feel in control of it and, for the first time in over seven years, can finally see a debt-free future within reach. I feel hopeful. Reviewed on: 23rd July 2021

Massive thanks to all at Step Change helped me get into a better place

Excellent advice and reassurance Reviewed on: 23rd July 2021

Life saving!

I was feeling depressed, lost and desperate. I never thought for a minute that I’d ever have debt problems. Step Change, sympathetically and non judgementally, gave me sound advice to make an informed decision about how to proceed. My debts haven’t gone away but they’re now being managed and regularly reviewed. I will be forever grateful to Step Change! Reviewed on: 23rd July 2021

Help with Depts.

I was very worried about my depts,untill a friend rcommended StepChange,Who were verry helpfull and put me on a more relaxed road to paying my depts at a much reduced rate.thank you for your help and fiendly service.From Mike Reviewed on: 23rd July 2021

Excellent help when needed

Great friendly service when you are at desperation with your debt Reviewed on: 23rd July 2021

Life and sanity saving

I joined Stepchange when my mother needed 24 hour care and I was unable to work as much. My bills piled up and somebody recommended them. The process was so easy and they never judged but proceeded to help immediately. I was losing sleep and suffering from stress. Thank you, thank you Stepchange for giving me a life back and helping me clear my debts. Reviewed on: 23rd July 2021

very understanding

have been with step change for many years, in debt at over £40,000 now down to under £5,000. Online management easy to understand but staff very understanding and knowledgeable should you wish to speak with them Reviewed on: 23rd July 2021

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