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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Relief

Step change was able to put us on to a DMP and I have lost a lot of weight off of my shoulders Reviewed on: 23rd July 2021

Great in every way

Understanding, helpful, friendly, the list could go on. Highly recommended with a big thank you to step change for all the help. Reviewed on: 23rd July 2021

Helpful and reasuring

So helpful when we had financial trouble- lots of information and advice and flexible in terms of payments. Reviewed on: 23rd July 2021

Excellent Service

Step Change have really helped me during a very difficult time in my life. My finances were out of control and I did not know where to turn to. Step Change provided a non judgemental, friendly and efficient service and I now feel less under pressure about my finances. Reviewed on: 23rd July 2021

Life changing

After being made redundant and breaking my leg age 60 I found it impossible to get work. My credit cards were maxed out on buying everyday goods like food and bills. In the end I couldn’t keep up the payments and it all spiralled out of control. I contacted Step change and within a few hours my life changed for the better. I can’t thank them enough for there help and support in what was a very dark time for me. Reviewed on: 23rd July 2021

Friendly, helpful and understanding

They are always there if I need any advice. When I call them I'm always met with a cheerful friendly assistant to help me out. I'm kept up-to-date with my current situation. Reviewed on: 23rd July 2021

Very Grateful

I've nearly finished my DMP with them after getting into bad debt a decade ago. They took a huge weight off my shoulders. I'm very grateful to them. Thank you Step Change. Reviewed on: 23rd July 2021

Excellent Services

They have helped me get back on my feet and gave me peace of mond. Reviewed on: 23rd July 2021

excellent company

step change are brilliant would recomemd them to anyone. they have my vote Reviewed on: 23rd July 2021

Invaluable help

I was so worried about money and Stepchange put me on the right road. Thankyou Reviewed on: 23rd July 2021

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