Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

My stepchange review

Stepchange help me to manage my debt plan. By managing my debt it reduced the emotional stress due to my mental health Reviewed on: 23rd July 2021

Debt help

Excellent service Reviewed on: 23rd July 2021

outstanding

step change has given me my life back Reviewed on: 23rd July 2021

Life got better at a time of great worry

Stepchange helped me at a time of great worry getting me back on track I cannot thank them enough Reviewed on: 23rd July 2021

Could not recommend enough

They was so understanding. Whenever my financial situation changed they helped me find a new plan to pay off my debt. Super friendly too Reviewed on: 23rd July 2021

Step change.

Very very understanding and stress free and at the end debt free . Reviewed on: 23rd July 2021

Life Changing Contact

I was in a downward spiral of substantial debt which I had ignored for some time and I felt ashamed to contact anyone in case they felt I was a fool. Finally plucked up the courage to ring Step Change and I really have never looked back. All the staff I have spoken to have been incredibly empathetic and helpful in every respect. I have never felt a fool not alone be treated like one; the weight off my shoulders is indescribable. I cannot say enough in praise of this organisation. It certainly helped me and my creditors - a win win all around. Reviewed on: 23rd July 2021

The best helpline you can count on

They are helpful and kind,By your side Reviewed on: 23rd July 2021

Changed my life

10 years ago Stepchange helped me set-up a re-payment plan, they have been so helpful over the years and i'm almost at the end of my repayments with their guidance. So easy to set-up and such helpful people at the end of the phone/email. I can't recommend this service enough and can't wait to be debt free next year. Thank you Stepchange x Reviewed on: 23rd July 2021

Best Debt Management

Excellent customer care , polite friendly knowledgeable staff who explain things clearly and extremely helpful Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub