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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

The Best Client Service Around 5 Stars All Round

I can’t thank or praise Step Change enough. They are so helpful & understanding. Outstanding client service who REALLY want to help. They have been fantastic in helping me with my finances & I'm SO grateful to them. I highly recommend Step Change to anyone with financial difficulties. Reviewed on: 23rd July 2021

Great service

Stepchange have been so helpful. They have helped me get back on track with my finances. Reviewed on: 23rd July 2021

Changed my life!

Step change has made a huge difference to my life. I am now nearly debt free after years of worry and a vicious cycle of borrowing. Reviewed on: 23rd July 2021

Step Change listened and helped me when no other organisations would. Thank you Step Change.

Step Change saved me when I was at my lowest with debt worries. Whilst on the plan I have learnt the value of money and how to not spend if I don’t have it basically. I know I will be a better person once my plan comes to an end. Reviewed on: 23rd July 2021

Fantastic

I was lucky to have been put in touch with step change when i was going through a difficult time financially. The staff are very supportive and have been there every step of the way. Reviewed on: 23rd July 2021

All the help you will ever need

I was feeling so low with all the amount of debt I had. I contacted Step Change and the help I received was fantastic. They contacted all my debtors and arranged an affordable payment and in 99% my debtors suspended or cancelled any further interest being added. I can't thank Step Change enough for helping me to become debt free Reviewed on: 23rd July 2021

Saved me

Step change saved me after a horrendous divorce I didn’t no which way to turn with debt I didn’t no I had. Stepchange are so professional and understanding. They helped talked through my options helping me to understand them in a way I new not all the official jargon. I would highly recommend Reviewed on: 23rd July 2021

Life Changing Organisation

Having used Stepchange over a number of years I can honestly say that their help changed my life for the better. I could not rate any organisation higher. . Reviewed on: 23rd July 2021

Life savers

Financial stress is one of the worst anyone can experience and can have devastating consequences on relationships and family life. Stepchange took the stress away, they made all my debts seem manageable and yet I still had the money I needed to live. They don't make you feel guilty or stupid for the financial mess you find yourself, in fact, I've always found the advisors understanding, helpful and sympathetic. Fabulous organisation that helped me regain control of my life. Reviewed on: 23rd July 2021

The best in the UK

You are guarantee the best support and help, and they are always on top of everything. Reviewed on: 23rd July 2021

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