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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Simply outstanding support

I can’t say a wrong word about the help I had at the start to get me started on my recovery from debt, everyone as been so helpful through the past years and giving me guidance as I needed it, simply outstanding support and I can only give my thanks every time and past the help I have had on to others. Thank you Reviewed on: 23rd July 2021

Peace of Mind

Talking to the guys at Stepchange made me feel alive again so much relief , putting my payment plan into place , gave me my life back , got rid of all the stress , thankyou guys . Reviewed on: 23rd July 2021

Step Change

Step Change have helped me out was really struggling with my debts and it's now one affordable payment and no worries. Very easy to talk to and explained everything to me. Reviewed on: 23rd July 2021

The easiest, most effective thing I've ever done

Having struggled with debt burden for 20 years, the year leading up to registering was the hardest strain ever emotionally. Setting everything up took about an hour all told, but once set it has honestly changed my life. Its got to be the most life changing thing I've ever done. My worries just lifted and I can finally see an end point. The representative was fair and realistic and the whole process was smooth and easy. Reviewed on: 23rd July 2021

Step Change Excellent Service

Friendly people,with lots of knowledge, who help you get back in control of your debt Reviewed on: 23rd July 2021

Best help ever!

We were struggling financially because we couldn't keep up with our loans. Stepchange made our life much easier! They are always on our side and they always listen to what we say. Me and my husband are very grateful! Reviewed on: 23rd July 2021

Help and support when we needed it the most

When things got hard and we were trying to survive Step Change provided us with hope and relief. From the first phone call I felt listened to and not judged in any way. The way everything is explained is so simple, no baffling statements just straightforward. I would recommend Step Change to anyone who needs some financial support. Reviewed on: 23rd July 2021

Incredible. Stepchange absolutely turn my life around - from a nervous financial wreck to someone relieved of a huge load.

I had, with 0% credit card use bounced my debt around till suddenly when the 0% was no longer available and my debts to several lenders were out of control - I discovered Stepchange and my life totally changed. Thank you Stepchange. Reviewed on: 23rd July 2021

Excellent service

Excellent service. Very knowledgeable and stressfree. Would recommend to anyone. Reviewed on: 23rd July 2021

Mr

So efficient and friendly, gave me so much help when I was worried about my finances,the advice I got has kept me from worrying and made my life so much better to pay my loans etc off along with living a normal stress free life.Thank u step change Reviewed on: 23rd July 2021

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