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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

I suffered from a mental breakdown and my finances w...

I suffered from a mental breakdown and my finances were in jeopardy so it was a blessing to have assistance Reviewed on: 24th May 2025

Advicer evry single time when I need help is very go...

Advicer evry single time when I need help is very good to talking with me even last time almost two hours when I need to added another debts. Reviewed on: 24th May 2025

So helpful, in total financial control.

So helpful, in total financial control. Reviewed on: 24th May 2025

Been with stepchange for some time now.

Been with stepchange for some time now. and staff are very helpful and friendly. Reviewed on: 24th May 2025

Not judgemental.

straight forward, no judgemental emotions, practical and to the point. Reviewed on: 24th May 2025

Excellent help for me.

Excellent help for me. excellent in helping me to deal with my problems Reviewed on: 24th May 2025

Easy to approach, very helpful in assessing my debts...

Easy to approach, very helpful in assessing my debts, speaking to my debtors and formalising a plan for me to live again without the fear of debt collectors knocking. Reviewed on: 24th May 2025

Help you see the light

It is obviously stressful but all the communication was amazing and they have definitely helped me to see the light! Reviewed on: 24th May 2025

Empathy, listening and compassion.

Empathy, listening and compassion. Everything you need at this time Reviewed on: 24th May 2025

Stepchange are there for everyone, no matter what

I went from the lowest of lows to now over one year in control and happy with my monthly debit payments, so much so that I have further increased my repayment amounts to achieve a debt free life even sooner than I imagined. I must admit that I tried this service many times in the past and I failed it, only when you commit to it and trust the method, THEN you will see and feel results. If you need help with anything at all, please try using this service. Reviewed on: 24th May 2025

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