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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Started to live life again!!

Before contacting Stepchange, I was having sleepless nights, losing weight with worry and started feeling depressed due to the fact I didn't know which way to turn. I am now living life again knowing that everything has been sorted out and I'm still making payments all thanx to stepchange. Reviewed on: 23rd July 2021

Excellent!! Life changing!!!

Professional, knowledgeable, friendly and understanding. My thanks to all of the team at StepChange for the work they do. Reviewed on: 23rd July 2021

Extremely Helpful

Helping me politely to sort my debt out..great service. Reviewed on: 23rd July 2021

Excellent

They are absolutely brilliant, could not have coped without them. Reviewed on: 23rd July 2021

Great help

Really helped me and worked with me to sort out my problems Reviewed on: 23rd July 2021

Help when really needed

I was very heavily scammed, and got myself into a dreadful mess, owing money everywhere. Step Change talked to me, calmed me down, and sorted out all of my problems Reviewed on: 23rd July 2021

Highly recommend

Everyone I’ve spoken to has been so friendly and explained things in great detail to me. They’ve made the process really easy for me and taken a great deal of worry off my mind- fabulous service Reviewed on: 23rd July 2021

I thay r so helpful

Thay do not judge u and lovely people Reviewed on: 23rd July 2021

Help in a dark place

Being in debt is a horrible thing and it makes you think you have nowhere to turn, it's a dark place. Step Change are a light to turn to from the dark place. They help you through with advice, a friendly ear, and support all the way. My journey to being debt free is not over but with them by my side it is more manageable. Reviewed on: 23rd July 2021

Helped me out of a very difficult financial situation

Very professional company who helped me to deal with my spiralling depts and sorted out a financial solution to ensure my creditors still got paid what was owed and I could still afford to pay my day to day bills Reviewed on: 23rd July 2021

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