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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Fav charity

Help me through a very financial situation in my life. Now my worries have eased. Thanks. Reviewed on: 23rd July 2021

They Care!

When my world was falling apart, a call to StepChange played a massive part in my recovery. They didn’t judge, just dealt with the situation on my behalf. I am truly grateful for the help and support I have received. Reviewed on: 23rd July 2021

Excellent advice and help

The service I received from my first contact was excellent. Any queries were answered and nothing was too difficult for them during really difficult times. Reviewed on: 23rd July 2021

Life changing

We were in a really bad place as a family financially with what seemed like no way out. StepChange provided us with support and a long term plan which made us accountable for how we spend our money and a clear sense of what we are working towards to get debt free. The sense of relief after speaking to them the first time was immeasurable. We couldn’t recommend them higher. Reviewed on: 23rd July 2021

Game changer

After years of being badly in debt StepChange we’re there with helpful, friendly advice that put me on the road to financially recovery. Through carefully budgeting they calculated a monthly repayment that I could afford and dealt with all my creditors so now I am a few months away from being deft free. Reviewed on: 23rd July 2021

Excellent service

The service we received was brilliant. Very very helpful, polite and understanding. Ten stars for whole service. Reviewed on: 23rd July 2021

Caring company

Excellent service from the company. They put my mind at rest andchelped me through hard times. Reviewed on: 23rd July 2021

Fantastic service

Step Change assist individuals who are stressed, desperate and at the end of their tether, yet they remain helpful and friendly. I don't know what I would have done without them. They are amazing. Reviewed on: 23rd July 2021

Great

Really helped me in my time of need Reviewed on: 23rd July 2021

Trustworthy, genuine, understanding and very professional.

I had gone into depression due to my debts. Could not sleep due to the threatening letters I used to receive from my debtors but when I spoke to StepChange my life changed, I now have a peace of mind and sleeping much better if not well. When you make a call it's like you are talking to your best friend, they really understand and good listeners. They also reassure you that all will be fine and if you have any problem or if your circumstances changes just let us know as soon as possible. My life changed for the better with Stepchange. Reviewed on: 23rd July 2021

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