Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

View other StepChange products

4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service

Have only praise, so much help and advise, took the pressure and worry of me Reviewed on: 23rd July 2021

A life line

Right from the first phone call when I was distressed and scared, the staff were supportive and helpful. It’s not too much to call it a life line. I highly recommend talking to StepChange if you’re out of your depth. We’re well on our way to being debt free now and for that I’ll be forever grateful. Reviewed on: 23rd July 2021

Helped me get my life back

Very helpful, always on the other end of the line,,if i need more information, thank you Reviewed on: 23rd July 2021

Brilliate service

Excellent service and very good people working for me thank you Reviewed on: 23rd July 2021

Relief

Very helpful nothing was too much trouble shows you all your options no pressure to pay more than you can afford 5star Reviewed on: 23rd July 2021

Help when needed

When my debt situation got the stage that I felt like there was no way out of it i spoke to Barclay's about it and the lady i had a long talk with her and she suggested that i contacted step change and it has been proved to be one of the best pieces of advice that I have ever had and I am now feeling a lot better about my situation .thanks to all at step change for the support you have given me. Thank you. Dave. Reviewed on: 23rd July 2021

Mrs. M.k.

I am so greatful for step change for helping me to sort out my Credit so I can pay what ever I can afford. Thank you so much. Mk Reviewed on: 23rd July 2021

Unrivaled help

I've been using Step Change for around 10 years and they have helped me immensely. Reviewed on: 23rd July 2021

Reassuring and supportive

I contacted the charity when I hit rock bottom. I'd struggled to stay on top of my finances for a long time getting deeper and deeper into debt. Every person I have had contact with has been amazing. One lady stayed after the end of her shift to make sure my budget was complete when I'd had issues online. If anybody confided in me that they struggle with debt. I would not hesitate to recommend Step Change. Reviewed on: 23rd July 2021

Great help when needed most

Step Change have been a great help to me in dealing with a situation which felt beyond my control. The staff are very understanding, knowledgeable and helpful. Contact is made very easy, both online and by phone. I’m very grateful to everyone at Step Change for all their help. Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt management
from Creditfix 4.70 from 795 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub