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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Best help in a time of crisis

Can’t help enough. There when I needed help the most. Reviewed on: 23rd July 2021

Lifesavers

When we could ourselves back into a corner with our debt, Step change were able to steady our ship. Their advice gave us breathing space to steady our shreaded nerves and allow us to choose the right route out of trouble. To our creditors; with the help of Step change, they have been be very supportive and understanding. For three years now we are on track to clear our debts quicker than when we first thought. This is due to there information resources to educate us about money management, where as before we would re finance our debt compounding our position. I truly believe without Step change my marriage would have failed and my young children suffered immeasurably. Reviewed on: 23rd July 2021

A life changer

Using Step Change has taken the stress and worry out of the position you find yourself in and every penny you pay goes to paying off your debt Reviewed on: 23rd July 2021

Helped me to sleep

After contacting StepChange, the hassle free process and the friendly staff, has sorted my worries and helped me to sleep better at night. Thank you StepChange Reviewed on: 23rd July 2021

Excellent support

Once I spoke to someone on the phone, I felt so relieved. The support given was amazing. They discussed options with me to decide the best route. Thank you Reviewed on: 23rd July 2021

Lifesaver

Stepchange saved our lives financially and have always been there when we needed them. Service second to none Reviewed on: 23rd July 2021

What a great company to help people who need it

I couldn’t say more about Stepchange and praise them more even if I tried. They are helpful, friendly, understanding and always there when people need them. Admitting that you are struggling and need help is a hard and emotional journey, but this company make it much more easier! Reviewed on: 23rd July 2021

Just really honest and helpful

At the start of the pandemic they really helped with getting my finances in order Reviewed on: 23rd July 2021

Amazing

A massive weight lifted off my shoulders with Step Change. I got my life back. Reviewed on: 23rd July 2021

Excellent understanding and very helpfu

Helped me with my debt when I left my husband and did not know where to turn Reviewed on: 23rd July 2021

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