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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Brilliant

Helped me so much and the service is outstanding Reviewed on: 22nd July 2021

Amazing

Staff are amazing, helpful and so understanding. Keep up the excellent work! Reviewed on: 22nd July 2021

Life saving

Was in the depths of despair with debt until a friend put me in touch with step change. Reviewed on: 22nd July 2021

Get a great nights sleep!

From the moment your conversation starts you begin to feel relief, understood and supported. Reviewed on: 22nd July 2021

Great help and peace of mind

Step Change has helped me get a grip on my financial situation and gave me peace of mind so that I could sleep at night. Now my debts are cleared and I can see a happy future on the horizon. Reviewed on: 22nd July 2021

Stress Free

Helped me every step of the way to become debt free. Kind and understanding people at the end of the phone, no judgement at any point. All the stress was taken away. Reviewed on: 22nd July 2021

Thankyou

You were there when I needed you most. Very helpful and took away some of the stress when dealing with debt Reviewed on: 22nd July 2021

A place when you can find help

Great place to find hope when time is hard Reviewed on: 22nd July 2021

Best one ever

When I was totally disappointed and could not even pay the minimum payments for my credit cards a dear friend recommended Step change to me and it changed my life Thank you to the dedicated Step change team who always been very helpful and support me on my way to clear my debts in a manageable way Many thanks Reviewed on: 22nd July 2021

Step into Stepchange save your life

Since we went under dept managementStepchange saved us from all the problems .,,, Reviewed on: 22nd July 2021

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