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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great Company

After a Divorce a few years back I got in to financial difficulties Stepchange helped me every step of the way and have got me on an affordable payment plan the staff are always helpful and friendly too. Reviewed on: 22nd July 2021

Step change are incredible

We both lost our jobs and had debts. Got in touch with stepchange and they put us on a DMP it has taken away most of our money worries I can sleep better at night. The staff were considerate, helpful, friendly and very helpful Reviewed on: 22nd July 2021

Very helpful

Always ready to advise and help when needed, grateful for giving me the correct advice. Reviewed on: 22nd July 2021

Supportive and non judgmental

Couldn’t have cleared my arrears without them. They gave me the confidence to make the right choices Reviewed on: 22nd July 2021

helpful, kind reassuring staff

Step Change take the weight of the world off your shoulders and allow you to sleep at night again Reviewed on: 22nd July 2021

Quite literally, they save lives.

An incredible service for so many people, who are in need. I was at my wits end, I'm sure many others have been too, until I received the help Step Change offer. Reviewed on: 22nd July 2021

Relief

All comunication i have had with Stepchange call advisors have been positive non judgmental and highly constructive Reviewed on: 22nd July 2021

Fantastic

All the staff are so helpful and really sound like they care Reviewed on: 22nd July 2021

Excellent Service

Step Change have been extremely professional to deal with, they take all the stress away from such a difficult situation. Reviewed on: 22nd July 2021

Helped me through a very difficult time

The team at step change really are amazing. Great at explaining things and always ready to help. Reviewed on: 22nd July 2021

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