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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Every time I get in touch everyone is exceptional ve...

Every time I get in touch everyone is exceptional very friendly and alway attentive Reviewed on: 24th May 2025

Excellent Customer services and very understanding t...

Excellent Customer services and very understanding training. Reviewed on: 24th May 2025

great company, really helpful, should have contacted...

great company, really helpful, should have contacted them sooner Reviewed on: 24th May 2025

I have a very good experience and appreciate their s...

I have a very good experience and appreciate their services Reviewed on: 24th May 2025

Amazing service by everyone I have had contact with.

Amazing service by everyone I have had contact with. Sound clear advice Reviewed on: 24th May 2025

I don’t have a lot of time during the week to make p...

I don’t have a lot of time during the week to make phone calls so I prefer to email. I have sent a few different emails asking about stuff and I don’t ever get reply’s or if I do it takes so long to get a reply. Reviewed on: 24th May 2025

Relatively problem free in sorting out my debt conso...

Relatively problem free in sorting out my debt consolidation Reviewed on: 24th May 2025

Great help

Excellent service removes the guilt the embarrassment just left knowing this happens to ppl its now just become life Reviewed on: 24th May 2025

my debt experience

help me turn thing around finally out of the debt cycle of simply getting into more debt trying to pay what was due sorted out a dmp which is now nearing a end finally will soon be debt free can't thank them enough please talk to them sooner rather than later Reviewed on: 24th May 2025

Helped me to sleep easier after helping me

Helped me to sleep easier after helping me Reviewed on: 24th May 2025

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