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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life changing!

Stepchange offering a simple to use and understand, fair and non-judgemental service. They provided me with excellent life changing advice and provide a service which can’t be under estimated. Reviewed on: 22nd July 2021

Top marks to setting you free.

Seamless no problems. Help you when things get tough. Reviewed on: 22nd July 2021

The power of being debt free

At last I feel in financial control, relaxed and able to sleep ! Reviewed on: 22nd July 2021

Clarity to difficult situations

Knowledgeable, supportive, relieves stress. Very helpful. Reviewed on: 22nd July 2021

Excellent non judgemental advice and friendly service.

Like everyone I was worried about phoning Stepchange- what they would say and think about me. I couldn’t have been more surprised as they are all lovely people, very helpful, non judgemental and give excellent advice. Reviewed on: 22nd July 2021

They are very efficient and very helpful and friendly

Very helpful when you phone with a question Reviewed on: 22nd July 2021

Toom a weight off my shoulders

Having been left with marriage debt. One call to Stepchange and I was back on track to paying back the debts. Always reassuring and helpful . Took the worry off my shoulders. Reviewed on: 22nd July 2021

Brilliant and helpful

Very helpful, love the fact there charity and don’t charge you. Reviewed on: 22nd July 2021

Life changing

They are so easy to contact and are very supportive of any situation. Step change has changed my life and the way I think about money. Reviewed on: 22nd July 2021

Good non judgemental help and advice

StepChange changed my life, brought order where there was chaos and despair. The very best decision I’ve ever made. Thank you Stepchange Reviewed on: 22nd July 2021

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