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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Lockdown crippled me financially, but

Lockdown crippled me financially. Lost my job and was denied ANY help from the government. I was fortunate enough to get out loans and credit cards (not knowing how long we’d be in lockdown for) and quickly maxed them out. By the time I’d gotten back into work I had amassed a HUGE amount of debt. I was trying to pay it off but getting absolutely nowhere. Not even sure how I came across or how I heard about Step Change but I bit the bullet and got in contact. Not even joking, it has been one of the most beneficial decisions I’ve ever made. The people I’ve spoken to and the help they’ve given me has been life changing and life saving. I can’t even put into words how grateful I am that these people are here and for the help they’ve given me. I was in the most darkest place mentally, I couldn’t afford to eat, I couldn’t afford to get to work. I couldn't sleep. I couldn’t see a way out, except through one route….i was at work when I called them. That day I spoke to them and when my payment plan was set up, I felt like a new person. I sat at work, tears in my eyes. Knowing that after everything, I was getting some help and everything would be okay…this company literally saved my life and for that I will be eternally grateful. I can’t speak highly enough about them. 10/10 Reviewed on: 24th May 2025

Great service

Friendly staff so easy to talk to, made the whole process easy. Reviewed on: 24th May 2025

Debt Management

ease ofuse, good advice resolved and helped me manage my debts Reviewed on: 24th May 2025

The person to person experience was excellent.

The person to person experience was excellent. Everything explained and comprehensive engagement. Very pleased with the help provided. Reviewed on: 24th May 2025

They are the champions

Felt desperate when I 1st. Called them. Finished the phone call like a new woman so happy they sorted everthing out for me Reviewed on: 24th May 2025

Really recommended, they're fantastic! :D

I would really recommend StepChange if you're struggling financially. They helped me manage my repayment budget and since they are a 'name' that company's recognise businesses seem happy to have them dealing as an intermediary on your behalf which offers some shielding from the stress caused by the negative culture or threats that some companies (Local councils, TV licensing...etc) persist with. It has taken something that was a worry and made it so its manageable and I can see a light at the end of the tunnel. No matter how big or small your debt is do contact them, they're fantastic! Reviewed on: 24th May 2025

Friendly and understanding people, understanding the...

Friendly and understanding people, understanding the situation . Advised the best option for me and how to handle it. Always possible to log in online to check all information online, update details etc. Reviewed on: 24th May 2025

Excellent service, raised me up out of the darkness...

Excellent service, raised me up out of the darkness of debt to looking forward to the future Reviewed on: 24th May 2025

Always considerate, understanding and supportive

Always considerate, understanding and supportive Reviewed on: 24th May 2025

I'm sure without the help of step change I would not...

I'm sure without the help of step change I would not be here today excellent service and nice people Reviewed on: 24th May 2025

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