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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I have always been treated with full respect and not...

I have always been treated with full respect and not made to feel inadequate Reviewed on: 27th May 2026

My husband is FTD dementia person and we got debit p...

My husband is FTD dementia person and we got debit problems and contact to stepchange and sort it out everything.Very helpful and.thank you . Reviewed on: 27th May 2026

Easy to set up and a massive help to ease my state o...

Easy to set up and a massive help to ease my state of mind Reviewed on: 27th May 2026

Helpful and non-judgmental

Step change agents are helpful and non-judgmental. They made me feel at ease and explained my options at every step and made sure I understood. Reviewed on: 27th May 2026

StepChange are brilliant!

StepChange are brilliant! They gave me help and advice without judgement and are still helping me a few years later. They helped me to deal with difficult situations that were hard to see an end to. Superb service! Reviewed on: 27th May 2026

It is very difficult to reach out and admit things h...

It is very difficult to reach out and admit things have gone very financially wrong. The phone assistance was great and put me at ease. The service is excellent and really changed me from constantly afraid and stressed about my circumstances to it being something I'm aware of but feel less depressed and tearful than I did. As people often say, I wish I'd contacted them earlier. Easy to manage on line too. Reviewed on: 27th May 2026

Fantastic Service

Very kind, understanding and professional Reviewed on: 27th May 2026

Helped me with my Debt

Helped me when I didn’t know where to turn. Just felt like I was drowning but now I feel on top which helps me and I’m paying my debt back. Reviewed on: 27th May 2026

Since I started using stepchange for helping me sort...

Since I started using stepchange for helping me sort my debt, it's been the best thing for me, thanks. Reviewed on: 27th May 2026

I wish I had gone to Stepchange sooner!

Stepchange has managed my personal debt problem excellently and have surpassed my expectations. They have taken away the huge stress I was experiencing at the time and the advice they have given me has been perfect. I wish I had gone to them sooner. Reviewed on: 27th May 2026

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