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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life savers

I don’t know how I’d have coped without this amazing company and their professional and extremely help in my hour of need. I felt overwhelmed with the debt my ex left me in but this company consistently help me to repay in an affordable way. A huge weight lifted! Thank you! Reviewed on: 22nd July 2021

StepChange help put my fears aside.

I was really worried and they helped a lot. Reviewed on: 22nd July 2021

Positivity

I needed help and I found you and you’ve changed my life in more ways then I can express Reviewed on: 22nd July 2021

The best people and best support

Stepchange is the best debt support company in United Kingdom. Very good people and very honest and kind people work here and the blessed with humanity and supporting people.thank you stepchange. Reviewed on: 22nd July 2021

Nowhere to turn

I didn’t know who to turn to about my debt troubles. A friend recommended Step change and I haven’t looked back. They were extremely understanding and helpful and help my on my way to clearing my debts. Excellent service, friendly and helpful advisors. Reviewed on: 22nd July 2021

Excellent service thanks

Always supportive and friendly service. Reviewed on: 22nd July 2021

Great advice and help at a very difficult time for me

Great advice and help at a very difficult time for me and continued updates and help very supportive thank you so much Reviewed on: 22nd July 2021

Considerate Financial Planning

StepChange has provided me with the STEPS to make the CHANGES I needed to my financial difficulties. I can now manage all my finances with their help. They also provide me with regular updates. THANKS STEPCHANGE. Reviewed on: 22nd July 2021

Excellent

Helped me a lot, wasn’t made to feel stupid very understanding and great advice and help Reviewed on: 22nd July 2021

I made a big change with Step-Change

I once had a very good credit rating. My finances were all in order, and I had very little debt. Then came a very difficult divorce, and I found myself plummeting into deep debt and deeper despair. Things became very difficult and I didn't know what to do, or where to turn. I tried to struggle on, paying everything, but barely surviving. I hardly slept, I hardly ate. I was afraid to eat, to be honest, because money was so tight. This carried on for quite a few years until I'm ashamed to say I was almost at the point of 'giving up'. I just didn't see any way out of my predicament. It was only the love I have for my (adult) son that kept me going. And then, I found Step-Change. They gave me help and advice, which was priceless, but the most precious thing they gave me was hope. For the first time for many years, I had hope. The lady who helped me was incredibly kind, and very patient, listening to me, and explaining my choices, then detailing how to work out a payment plan that worked for me. (I could even afford food again!). She even filled out the forms online for me (I have eyesight issues). It will take a few years, but there IS an end planned to my debt. And I am happy that my debtors/debts are being paid. I have emailed Step-Change a few times with queries, and have always found them as helpful and as wonderful as that first time I contacted them. I have recommended them to others who are experiencing similar difficulties too. I also look forward to receiving their newsletters, which have helpful advice for different financial situations in which one may find oneself. Step-Change is a wonderful organisation, and I for one and very thankful, and grateful that I found them. Reviewed on: 22nd July 2021

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