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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Proffessional approachable and very knowledgeable

Alway speak to highly trained staff Reviewed on: 22nd July 2021

What a great organisation

StepChange are a very needed organisation who provide a fantastic service for the people who need their service. They cover the everything that someone who is in difficulty needs and must have helped: saved a lot of people who don’t know where to turn. Their service need recognising and need to be publicised more to the public by the media and government. Well done StepChange a great organisation Reviewed on: 22nd July 2021

Saved my life

No judgement ethics makes it easy to choose StrpChange. Reviewed on: 22nd July 2021

Lifesavers

Helped me so much through a very difficult time Reviewed on: 22nd July 2021

Outstanding help

The company is very helpful, often in times of great stress and worry and they take the time to explain everything thoroughly, without ever being patronising. Reviewed on: 22nd July 2021

Support

They supported me throughout my debt payments and didn’t make me feel ashamed of getting into debt in the first place I can’t thank them enough Reviewed on: 22nd July 2021

Fantastic,

Changed my life, took the worry of debt away and allowed me to better manage the debts. Reviewed on: 22nd July 2021

Understanding personal problems

Since I've contacted Stepchange they have always given support and great advice. Also dealt promptly with any changes in circumstances Reviewed on: 22nd July 2021

saved my sanity, saved my life

Step Change has been a constant source of support through very difficult times. Reviewed on: 22nd July 2021

Never judging

I contacted StepChange when I could see no way out of debt. They talked through all my options and gave excellent advice. I never once felt judged. After completing my debt management plan, I slept properly for the first time in years. Reviewed on: 22nd July 2021

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