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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Are you Really Helpful

I thank they winner’s Charity And Deserve. Reviewed on: 22nd July 2021

Made my life stress free

From the beginning most helpful Reviewed on: 22nd July 2021

Great service

Really helpful comes with free of cost Reviewed on: 22nd July 2021

Dose not make me feel like a failure

Always make you feel at ease and treat you with care Reviewed on: 22nd July 2021

A1 service

So helpful from my first phone call took massive weight of my shoulders and still helping me Reviewed on: 22nd July 2021

EXCELLENT

Absolute excellent management company,always so helpful and always treat you like an individual 10/10 Reviewed on: 22nd July 2021

Stress Free

Took the stress out of paying my bills Reviewed on: 22nd July 2021

Amazing customer service

An absolutely amazing customer service every time. They are definitely looking after their customers!! Great, Great service…. Reviewed on: 22nd July 2021

Great staff

From the 1st phone call I had with one of the team, my state of mind changed to relaxed as they dealt with everything. It was a huge relief speaking to them. Absolutely great people Reviewed on: 22nd July 2021

Best decision I made

Without step change I wouldn’t of known what to do, they made the whole process easy and stress free, I am almost debt free with their help and support. Reviewed on: 22nd July 2021

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