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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Really helpful and supportive

Their knowledge and expertise really helped me get my finances under control and helped me get back on my feet and relieve the financial pressure I had got myself into. Reviewed on: 22nd July 2021

Helped me out immensely

Wouldn’t have been able to get my life back on track if it wasn’t for Step Change Reviewed on: 22nd July 2021

Brilliant charity

Helped me loads took a lot of weight off my shoulders Reviewed on: 22nd July 2021

Turned my life around

Step Change has been so supportive and helpful all the way through my debt review. Sound sensible and calm advice. They were the light at the end of a very dark tunnel. Thanks so much. Reviewed on: 22nd July 2021

The best impartial help there is

Nothing is too much for anyone who answers the phone even when I'm having a bad day they are there to help and the best thing is it's free so every penny i pay through them goes to my Creditors Reviewed on: 22nd July 2021

Always helpful

Great team nothing ever a problem Reviewed on: 22nd July 2021

Helping people

Great service & great people to deal with Reviewed on: 22nd July 2021

Compassionate kind understanding

With it being so stressful & embarrassing situation they are genuinely kind compassionate & helpful 100% recommended been a great help to us Reviewed on: 22nd July 2021

Excellent

Easy and approachable to speak with and very understanding. Reviewed on: 22nd July 2021

Debt Help Superstars

Over a number of years I found myself in a spiral of debt, mainly due to my husband losing a well paid job due to redundancy. I took out loans and credit cards to cover everyday living costs not luxuries amassing an overall debt of approximately 22 thousand pounds. After many sleepless nights I contacted Stepchange who did not judge my situation. They were so helpful in helping me to be realistic with the income I had in order to repay my creditors and still be able to pay my priority bills. They helped contact my creditors with repayment proposals which everyone agreed to, much to my surprise. Interest was stopped being added to my accounts enabling me to reduce the amount of debt quicker. I would recommend Stepchange to anyone seeking help with debts. They make you feel like there’s someone there to help when being in debt is a lonely place to be. I can sleep again at night and am no longer fearful when the post arrives, worried there might be another red letter demanding repayment. 10 out of 10 for customer service Reviewed on: 22nd July 2021

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