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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

StepChange changed my life

StepChange changed my life and helped my financial position go from every penny going on debts to enjoying holidays and saving for a house. Before StepChange I was constantly worrying about debts spiralling out of control, but when going through the debt management plan I felt supported, informed, and could see light at the end of the tunnel. Reviewed on: 24th May 2025

StepChange is a Saver of Our Soles (SOS)

I am thankful to StepChange for such a huge help, for having peace in my mind. The only fact,that is wrong in my opinion, that I cant get a loan for stat -up my own business and repay all my debts quickly:-((((((((( Reviewed on: 24th May 2025

It’s a big relief

It’s a big relief knowing I will not get harassed by creditors any more and my large debts have been broken down to a managable monthly payment. All you need to do is tell them who you owe to and be honest about everything. Reviewed on: 24th May 2025

I went to them in despair.

I went to them in despair. They gave me my life back. Reviewed on: 24th May 2025

Very helpful and trustworthy, calm and respectful

Very helpful and trustworthy, calm and respectful Reviewed on: 24th May 2025

A* Step Change

Can't thank Step change enough helped me feel onto of my debt for the 1st time will recommend them to anyone Reviewed on: 24th May 2025

My only wish is that I should have gone to step chan...

My only wish is that I should have gone to step change for help before my debt got into trouble everything from the first call to present day has been brilliant I cannot say enough about this organisation apart from thankyou from the bottom off my heart 16 month left then debt free once again a big thankyou to everyone who help me so much Reviewed on: 24th May 2025

Excellent experience with StepChange.

Excellent experience with StepChange.Totally gave me my life back , from 30K of debt from a relationship breakup ,sleepless nights and constant worry to being debt free . I owe these people my life Thank you Reviewed on: 24th May 2025

Honesty and power

They were very honest and approachable and the fact that such a company exists, it's a life saver! Reviewed on: 24th May 2025

Always always helpful, kind and non judgemental.

Always always helpful, kind and non judgemental. Sorted me from being completely overwhelmed and stressed to being in a managed and safe place. I only wish I’d known sooner that I could have asked for help sooner. Reviewed on: 24th May 2025

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