Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange takes the mental and emotional burden off...

Stepchange takes the mental and emotional burden off managing your debt. it can be stressful and draining porcess, but they handle all of it for you and always take your mental well being into account. Reviewed on: 27th May 2026

My debt solutions

Found it very easy to set up and get updates Reviewed on: 27th May 2026

Very helpful when ever I've need advice or help

Very helpful when ever I've need advice or help Reviewed on: 27th May 2026

Easy to talk to people very friendly and no judgment...

Easy to talk to people very friendly and no judgment Reviewed on: 27th May 2026

Awesome advisors

I was in such a situation that I need someone to guide and show me the way out. stepchange team supported me at every single step and gave me best possible advice Reviewed on: 27th May 2026

Help and advise

Really helpful when advice was needed Reviewed on: 27th May 2026

My life feels a little bit more manageable now

My life feels a little bit more manageable now Reviewed on: 27th May 2026

Stepchange took away the stress of debt

StepChange helped me to find a way to repay my debts and take away the constant stress and worry. Whenever I need to call them they are very helpful and resolve any issues quickly. It’s good that I can see how my repayments are going with monthly statements but you can go on their website whenever you need to if you want to check something. Reviewed on: 27th May 2026

Excellent service in this very stressful time

Excellent service in this very stressful time Reviewed on: 27th May 2026

Was feeling, desperate, ashamed and worried from the...

Was feeling, desperate, ashamed and worried from the first initial call I felt better than had in months & had an idea of how to move forwards. No judgement, no bias just polite, friendly and helpful. Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub