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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Easy to do

Easy to deal with, easy to set up a plan. No worrying just one easy payment each month Reviewed on: 23rd May 2025

Was apprehensive at first and scared , owning up to...

Was apprehensive at first and scared , owning up to how much debt I was in Was overwhelmed by it all burying head in sand, but from the start I was put at ease, never thought would be accepted , but we did and everything was explained and to know I had help . Payments are affordable I can now see an end goal. Reviewed on: 24th May 2025

I was not myself at all because of my debt.

I was not myself at all because of my debt. Couldn't sleep, anxious.Now my life has changed, I have one monthly debt to pay. Reviewed on: 24th May 2025

The phone call to Stepchange changed my life

I contacted Stepchange when I was literally overwhelmed and could no longer make even the minimum payments on my debt. Straight away they started to help with no judgment at all. They got in touch with my creditors, sorted out my budget and arranged my repayments with no interest at all so I could actually clear the debt. From the first phone call, to the last payment to being debt-free they were so helpful, friendly and supportive Reviewed on: 24th May 2025

StepChange The Best

Can’t thank Stepchange enough they have helped me tremendously.thanks sooo much. Reviewed on: 24th May 2025

I was suicidal and trying this survey third time.

I was suicidal and trying this survey third time. Yes indeeed StepChange saved my sanity after being scammed of my inheritance Reviewed on: 24th May 2025

They have helped me take control of my life back I w...

They have helped me take control of my life back I was drowning in debt but they helped me get out of it. Reviewed on: 24th May 2025

A way of managing debts.

Very helpful staff. Very good at keeping me aware of my payments and debts. It has really taken the pressure of me in trying to pay off my creditors. I feel mentally so much better, Reviewed on: 24th May 2025

Great Service

Really helpful in getting me in control of my finances Reviewed on: 24th May 2025

It was fantastic when I used a company that was no g...

It was fantastic when I used a company that was no good to benefit me as Step Change helped me through all of the ups and downs Reviewed on: 24th May 2025

StepChange supported me to get back on track

StepChange make it as easy as possible to get your finances back on track. the stress and worry is now one monthly payment I can afford. The relief, it’s massively improved my mental health Reviewed on: 24th May 2025

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