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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Help in my darkest hour

I feel positive about my financial future thanks to step change, they’ve help me so much, not just with my debt but also helped me through with a kind understanding voice at the end of a phone line. Top team Reviewed on: 11th July 2020

Peace of mind

They are all amazing. I slept for the first time in months after speaking with them. Reviewed on: 11th July 2020

Brilliant

Helped me through toughest time of my life and couldn’t be more grateful Reviewed on: 11th July 2020

Fantastic

StepChange have been wonderful in helping me budget and get my future back. There’s no judgment just understanding and thorough advice based on my circumstances Reviewed on: 11th July 2020

Always there to help

Step change are always sending debt advice and ways in which you can gain support. They are there whenever you encounter any financial issues and can usually do something to help you. Most of the advisors are more than just helpful, the only downside can be the call waiting times Reviewed on: 11th July 2020

Thank you Stepchange

After finding ourselves in financial difficulties some time ago, I plucked up the courage to contact Stepchange. It was the best thing I could have done, the people I spoke to made me feel that I wasn’t on my own and talked me through a debt management plan and it felt like they were holding my hand every step of the way. They are so professional and helpful. I have recommended many times. Reviewed on: 11th July 2020

Beyond helpful.

Really took so much strain of me with my debts. They explain everything in so much detail and take there time on the phone to you. They work with how much YOU can afford and makes life so much easier. I’d highly recommend these, and I have to many people and will continue to do so. Thank you step change :) Reviewed on: 11th July 2020

Step change has changed my life for the better

Been hugely supportive in getting me financially back on track Reviewed on: 11th July 2020

Life-saver

Stepchange actually saved my life. I was at a stage where I couldn’t cope. I couldn’t even open my letters as I feared what was inside. Thank god I phoned them. They didn’t judge or make me feel a failure. They were patient and understanding. At the end of the call I felt more able to cope and face my situation. I can’t thank them enough. Reviewed on: 11th July 2020

Pain free

Great straightforward advice. I could not sleep for worrying so buried my head in the sand. Calm and great judgement free service. Reviewed on: 11th July 2020

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