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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

very professional and friendly, give ongoing support and takes over your burden

They are so easy to talk to, they stopped me from panicking and were always there to answer questions or offer help even through the Covid virus, I would recommend to anyone who finds themselves in a situation getting out of control Reviewed on: 9th July 2020

Great Company. Thoroughly recommend.

Sympathetic call handlers, who take the time to listen. very easy to go through the form with them over the phone as long as you have your current bank statements to hand and the bills for the debts you owe Reviewed on: 9th July 2020

Life savers

Covid-19 had resulted in my income falling by 63k per annum, I was extremely distressed and was in a position where repayment for many agreements was impossible. Stepchange handled the situation with complete professionalism and made it easy to understand my options and maintain my commitments with a temporarily adjusted agreement. Stepchange saved my life. I will forever be grateful for this. Reviewed on: 9th July 2020

Excellent customer service.

Staff are always very helpful & knowledgeable they go out of their way to make sure the customer is calm & understands how their system works. I know I was very stressed & anxious when I called them for help. The staff member calmed me down & chatted to me like a friend would. When we were finished I understood what help Step Change could give me . They have done exactly what they said they would do & by the end of August 2020 I will be debt free, just two more payments. Reviewed on: 9th July 2020

The Best!

what a super debt management company. Made me feel human again, after months of worry and stress over paying out money I didn't have. Reviewed on: 9th July 2020

Satisfaction

I personally satisfy that’s why I recommended it to so many friends and they are still getting benefits from it Reviewed on: 9th July 2020

Compassionate Financial crisis resolution

I have a life limited illness and was prescribed medication which like all drugs had certain side effects. In my case the medication, Neupro, is renown for causing people to gamble and indulge in excess expenditure. As a result I endured a pyschotic episode and was admitted to hospital when I received the correct medication for my condition. However I then had to deal with the substantial debt I had incurred and was advised by my bank manager to contact Stepchange. I can remember the morning when I first contacted Stepchange and had a 90 minute very tearful conversation with a. wonderful compassionate and very understanding professional .lady adviser. I had to admit for the terrible financial crisis I had found my self in and was given the right and help to sort out a debt management programme. Due to my exceptional situation, supported by medical evident nce 8 of my 11 creditors very kindly waived my debt and I am now paying an affordable sum to my other creditors. Reviewed on: 9th July 2020

Simply, life changing.

The stress of debt, was taking its toll on me much more than I realised. Only after contacting StepChange and setting up a DMP, did the shame, depression, embarrassment, fear, denial and anxiety become apparent as they began to quickly leave me. I wish I had known about StepChange sooner, but I’m so grateful to know about them now. I’m truly thankful for the help and advice I’ve received. Reviewed on: 9th July 2020

Best help out there

Amazing team that gives you open and honest information in regards to reducing your debts and whats best its all for free Reviewed on: 9th July 2020

An helping hand

I had my difficult times when, with my wife in hospital, I had to stop working to take care of her and my kids. To pay the accounts I started in a spiral of loans that becomes more and more difficult to pay, until I understood that I had to do something. Suddenly two words: "Step Change", one phone call and a helping hand push me from my fears and solitude. Reviewed on: 9th July 2020

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