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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Very helpfull , very understanding of my financial d...

Very helpfull , very understanding of my financial difficulties, explained exactly what would happen , put me at ease straight away Reviewed on: 24th May 2025

They gave us advice when we were worried about debt...

They gave us advice when we were worried about debt after my husband losing his job. We now have one monthly payment to clear all the debt Reviewed on: 24th May 2025

Do your own research!

Difficult to speak with someone. Products and the consequences of taking out a product not clearly explained. Reviewed on: 24th May 2025

Left in financial crisis

Left in financial crisis due to my wife’s sudden death Reviewed on: 24th May 2025

Excellent

Relieved the pressure 100% no more worries. Reviewed on: 24th May 2025

Help and support was very good.

Help and support was very good. very good communication throughout. Reviewed on: 24th May 2025

Stepchange has genuinely been lifesaving for me.

Stepchange has genuinely been lifesaving for me. I’ve gone from drowning in debt, barely managing as a single mum, to now counting down to only 5 more months and being debt free. I started my journey in 2021 and initially with a small amount monthly but then slowly building that up through the years with every promotion or pay rise. The staff at Stepchange have always been very helpful and kind. They take the embarrassment factor out of being in debt. It has truly changed my life to where I’m actually saving to buy my house. Reviewed on: 24th May 2025

Getting my life back

I was at the end of my mind not knowing how to cope with my debt and contacted Step Change who helped me instantly to get back on track. Reviewed on: 24th May 2025

Honestly StepChange gave me my life back.

Honestly StepChange gave me my life back. Before applying I had multiple debts often with no idea how much I needed to pay each month, everything was overwhelming and I had no idea how to keep on top of things but thankfully a friend told me about StepChange and honestly I was a bit hesitant at first but it was the best thing I could have done, once I gave my budget and explained all the debt I had they were able to consolidate it in one way more affordable payment which that alone eased my mind greatly as I finally knew how much I was actually paying each month and could effectively budget around it again, they also reduce stress by sorting out any change in creditors without you needing to do anything. I have been with StepChange for just over a year and my quality of life has improved so much so if you’re struggling with debt I can only whole heartedly recommend StepChange ! Reviewed on: 24th May 2025

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