Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

View other StepChange products

4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Do your own research!

Difficult to speak with someone. Products and the consequences of taking out a product not clearly explained. Reviewed on: 24th May 2025

Left in financial crisis

Left in financial crisis due to my wife’s sudden death Reviewed on: 24th May 2025

Excellent

Relieved the pressure 100% no more worries. Reviewed on: 24th May 2025

Help and support was very good.

Help and support was very good. very good communication throughout. Reviewed on: 24th May 2025

Stepchange has genuinely been lifesaving for me.

Stepchange has genuinely been lifesaving for me. I’ve gone from drowning in debt, barely managing as a single mum, to now counting down to only 5 more months and being debt free. I started my journey in 2021 and initially with a small amount monthly but then slowly building that up through the years with every promotion or pay rise. The staff at Stepchange have always been very helpful and kind. They take the embarrassment factor out of being in debt. It has truly changed my life to where I’m actually saving to buy my house. Reviewed on: 24th May 2025

Getting my life back

I was at the end of my mind not knowing how to cope with my debt and contacted Step Change who helped me instantly to get back on track. Reviewed on: 24th May 2025

Honestly StepChange gave me my life back.

Honestly StepChange gave me my life back. Before applying I had multiple debts often with no idea how much I needed to pay each month, everything was overwhelming and I had no idea how to keep on top of things but thankfully a friend told me about StepChange and honestly I was a bit hesitant at first but it was the best thing I could have done, once I gave my budget and explained all the debt I had they were able to consolidate it in one way more affordable payment which that alone eased my mind greatly as I finally knew how much I was actually paying each month and could effectively budget around it again, they also reduce stress by sorting out any change in creditors without you needing to do anything. I have been with StepChange for just over a year and my quality of life has improved so much so if you’re struggling with debt I can only whole heartedly recommend StepChange ! Reviewed on: 24th May 2025

StepChange are very understanding

StepChange are very understanding make you feel at ease for the first time in a long time help you make the right choice which is right for you took a huge weight off me are always there for you would recommend them to anyone that is struggling with debt Reviewed on: 24th May 2025

was at a loss about what to do.

was at a loss about what to do. too many letters coming in and stress building.Stepchange was a safe pair of hands who helped me literally take one step at a time with such respect for me and understanding. And they keep in touch with my progress and are there to help sort it out when things go wrong, Reviewed on: 24th May 2025

Stepchange have been nothing but excellent.

Stepchange have been nothing but excellent. They have helped me every step of the way and I couldn't have got through my really hard times without them. I felt so down before I contacted them, but now I feel like I can be myself again. Reviewed on: 24th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.91 from 1856 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub