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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Outstanding customer service

Been with step change for a few years now and from day one to present day the people there have been so caring and understanding. They have changed my life for the better, I will always be in their debt, no pun intended. Reviewed on: 9th July 2020

Step Change makes debt less scary and more manageable

After sinking out of my depth in debt due to unfortunate circumstances, Step Change helped me by contacting all my creditors and arranging a realistic repayment plan. Their support has been invaluable. Reviewed on: 9th July 2020

Amazing

Amazing help to get us back in track without stress Reviewed on: 9th July 2020

Best ever Dept Management .

Helped me a great deal .very very helpful people Reviewed on: 9th July 2020

Weight lifted off my shoulders

Can’t thank the Step Change team enough for helping me. I got myself into a pickle after a separation. They have guided and helped me. With constant messages of well-being and support. Would so recommend Step Change to anyone else who needs guidance or help. Thank you, I can now see light at the end of my tunnel. Reviewed on: 9th July 2020

Reassuring, accurate advice and assistance

Helped set up DMP, advised how to complete income/expenditure. Everything dealt with smoothly. No pressure or making one feel inferior for having debts. Reviewed on: 9th July 2020

Very Good

I recommend Step Change, it has helped me a lot. They're the best company in the market with good experience. Reviewed on: 9th July 2020

Eradicated my fear

I was so scared, anxious and worried. Staff were kind and understanding and whilst talking to them I began to breath again. Reviewed on: 9th July 2020

Saved my mental health

At the time when I found the courage to contact Step Change, I was not sure how I could be helped because things felt so gloomy and I was mentally stressed. Step Change took over and set out what I needed to pay based on my situation. Each time I spoke to a member of the team, they were thoughtful and understanding which helped me come to terms with what I had to do. Each time I spoke to a member of the team, they were thoughtful and understanding. My self-esteem and confidence has resumed over time. I really thank them for the intervention and support that I have received. Reviewed on: 9th July 2020

DMP

Helped every step of the way. From start to finish went through everything with me and were never judgemental. Would highly recommend. Reviewed on: 9th July 2020

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