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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange helped me it can help you also

Stepchange helped me when I was at a very low time in my life I had debt problems and stepchange helped me immensly Reviewed on: 24th May 2025

I got an unspeakable help to go from 'overwhelmed' t...

I got an unspeakable help to go from 'overwhelmed' to 'on top of it’. I have received a great support for many years. I has changed mine and my family’s life. Reviewed on: 24th May 2025

StepChange helped when I didn't know where to turn.

StepChange representatives have always been most helpful and encouraging on this journey. They have guided me and advised me with tough choices I have had to make. Always available to answer any questions about pending collections. Reviewed on: 24th May 2025

Thank you

They helped me to get my life manageable when it felt anything but. Reviewed on: 24th May 2025

The best

Getting in touch with StepChange was the best thing I’ve ever done, regarding my financial difficulties. They did my budget, they came in deal with my creditors, they gave me peace, of mind knowing the exact amount I could afford to pay monthly.. I’ve experienced a lot of stress and sleepless nights, so I will always be grateful to StepChange for giving me the chance to enjoy life again. Reviewed on: 24th May 2025

They give you peace of mind that your debts are all...

They give you peace of mind that your debts are all getting paid and they take the stress off you when dealing with your debtors Reviewed on: 24th May 2025

Coyld not believe how easy Stepchange made it to sor...

Coyld not believe how easy Stepchange made it to sort out my debts.Very straightforward and you feel like a weight has been taken of your shoulders.Very organised and customer service is excellent and non biased.Literally a lifeline to climbing out of debt. Reviewed on: 24th May 2025

It was great to have such understanding and professi...

It was great to have such understanding and professional people to talk to and guide myself through what was a difficult period and helped me through to a position on now really good financial health Reviewed on: 24th May 2025

Very friendly staff.

Very friendly staff. Understands every individual's financial and personal issues and help ppl to the best of their ability Reviewed on: 24th May 2025

Struggling with debt contact stepchange

A few years ago I was struggling with paying off my debts, I contacted stepchange who organised a debt mangment plan, one I could afford, I am nearly debt free, my stress levels have dropped and I feel much happier, fantastic customer service Reviewed on: 24th May 2025

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