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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

The most supportive and hard working organisation that is around.

Always there to help with very sensitive issues, offering advice and support. Reassurance and support was given with sensitivity when needed. Reviewed on: 8th July 2020

Invaluable help and support

Step Change were recommended to me and I’m glad I chose them to help. They are cleanly recognised and respected for good reason and they’ve helped me tremendously. They are very professional, helpful and understanding. I wouldn’t hesitate to recommend them. Thank you. Reviewed on: 8th July 2020

Step change has been a lifeline and complete support, when finanancial situations left me in utter distress. was bleak

Been struggling for years, after leaving the matrimonial home - due to domestic violence. Had struggled to find a solution on managing my debts, and providing for a then 11yr old son. A sound night's sleep was out of reach - until I plucked up the courage to ring Stepchange Debt Charity. Highly recommendable. Stepchange Debt Charity's continuous professional help and advice - has been extremely vital. A HUGE 'thank you' to all staff who have contributed in taking the 'stress', out of DISTRESS, during unpredictable times. Reviewed on: 8th July 2020

Death cared

This is very good company every man very care fully deal castmar Reviewed on: 8th July 2020

Brilliant

I was in a lot of debt and very worried and scared as to how I would survive paying my bills and keeping a roof over my head..But I got in contact with Stepchange and found they were very helpful and understanding .Great job to all staff. Reviewed on: 8th July 2020

saved from ruin

Stepchange have continued to provide invaluable support and advice for my financial needs They have been there for me all the way to date through some very difficult times and keep me well informed and up to date with my needs First class professional organisation Kevin Pollard Reviewed on: 8th July 2020

Step Change have really helped me to dig my self out of a big hole. I can see the light.

Step Change have really helped me to dig my self out of a big hole. I can see the light. The staff are very friendl, patient, empathic and helpful. Advice given to suit individual needs. Reviewed on: 8th July 2020

Life changing

In huge debt and the only way was a miracle thanks stepchange Reviewed on: 8th July 2020

The help I needed

Step change have been a breath of fresh air to me. They have been extremely helpful in helping and sorting out my debts which are more affordable to me . I just wish that I had contacted them sooner. Reviewed on: 8th July 2020

Fantastically supportive and friendly and reassuring.

From my very first contact with Step Change I was made to feel at ease, not at all judged, and never made to feel stupid for asking what I felt were stupid questions. Or having to ask to have things repeated several times due to my level of anxiety and depression, making it difficult for me to take information in over the phone, especially when dealing with figures & finances. Everyone has always been super supportive. Thank You again!! Reviewed on: 8th July 2020

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