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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange are amazing and have helped me so much.

StepChange are amazing and have helped me so much. I will always be forever grateful Reviewed on: 27th May 2026

Professional, calm and nice people to work with and...

Professional, calm and nice people to work with and talk to. Reviewed on: 27th May 2026

All my debts handled under 1 umbrella and with no ha...

All my debts handled under 1 umbrella and with no hassle. Reviewed on: 27th May 2026

Very helpful, made it easy to get back in control

Very helpful, made it easy to get back in control Reviewed on: 27th May 2026

There when you need them most

They have been brilliant in handling all my debts Reviewed on: 27th May 2026

Amazing service.

Amazing service. No judgement just happy to listen and help Reviewed on: 27th May 2026

Very helpful and understanding.

Very helpful and understanding. Was worried about debt but these guys helped massively. Reviewed on: 27th May 2026

Dont leave till it is too late

Helped me out when in my uppers and got me on the right track Reviewed on: 27th May 2026

Excellent service, flexible options

Excellent service, flexible options Reviewed on: 27th May 2026

Amazing company - really takes the stress out of debt.

Amazing company - really takes the stress out of debt. Reviewed on: 27th May 2026

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