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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Help is always there

Stepchange took away any worries I had and made life very easy when I needed help Reviewed on: 23rd May 2025

Felt I was in the right place as soon as I spoke to...

Felt I was in the right place as soon as I spoke to them regarding my situation Reviewed on: 23rd May 2025

Helped me sort out finances, non judgmental and offe...

Helped me sort out finances, non judgmental and offered great advice Reviewed on: 23rd May 2025

Step Change provide an excellent and efficient service.

Step Change provide an excellent and efficient service. The staff are knowledgeable and helpful. Reviewed on: 23rd May 2025

Very helpful and helped me "breathe" again!

Very helpful and helped me "breathe" again! Reviewed on: 23rd May 2025

Invaluable Assistance

They have been invaluable in helping us with sorting our finances and making it less stressful for us. Reviewed on: 23rd May 2025

Excellent service.

Excellent service. Supportive, reassuring and non judgmental. Just wish I had contacted them earlier. Was life changing for our family. Reviewed on: 23rd May 2025

I was at rock bottom.

Like most people, I was at rock bottom when I reached out to stepchange. Bottom rung of the ladder, knee deep in debt and sinking fast. The first person I spoke to was so reassuring, letting me know that I'd done the hardest bit and accepted I was in need of help. Through the calm approach of the voice at the other end of the phone, that showed no sign of derision in my failure to manage my finances. A plan that suited me (there are several debt options available)was put in place with a clear goal of how to repay everything and more importantly. My debt free date. Covid added a few unforseen issues into the mix, but once again a phone call to a working from home advisor sorted everything out. I have been debt free now for nearly a year and the relief is fantastic. Knowing that I did it is an incredible feeling. Don't get me wrong, it was hard work. Bloody hard work and it took 7 long years. But those 7 long years were a valuable learning experience. If you're struggling with debt, please take this one piece of advice and get in touch with them. They are amazing people Reviewed on: 23rd May 2025

Step change has been a life saver I feel so much mor...

Step change has been a life saver I feel so much more relaxed thanks to you. Thank y Reviewed on: 23rd May 2025

They go through every thing with you I have never fe...

They go through every thing with you I have never felt rushed or not listened to Reviewed on: 23rd May 2025

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