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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Really helpful

Initial call was really good and have been making manageable payments for years Reviewed on: 19th May 2026

I found myself in a terrible financial situation aft...

I found myself in a terrible financial situation after being scammed out of over £100,000 which I had taken as equity release. I could not fulfil all my financial commitments and was in despair. I was recommended to contact StepChange by Citizens Advice. They did not judge me and helped me to collate my debts and presented my situation to all my debtors. By doing so a plan was put in place after my living expenses were deducted. This enabled me to start paying off my debts with a plan in place and moreover they were instrumental in dealing directly with all my debtors. They are also a charity so do not charge fees. Reviewed on: 19th May 2026

Very helpful & gave me very good advice & help to so...

Very helpful & gave me very good advice & help to sort out my debts Reviewed on: 19th May 2026

My experience has being great and helpful

My experience has being great and helpful Reviewed on: 18th May 2026

Step change have made such a difference to my life

Step change have made such a difference to my life. Fab support to get me back on track and face up to what wasn't going away and became out of control. Wished I had picked up the phone so much sooner to address my debt. I was never made to feel the bad person I thought I was for getting into such a rutt. The support I received from the very first call was excellent. Process was very straight forward, advice was clear and informative. Felt fully supported and can't thank step change for taking away so much stress enough. Since been on the plan I am back in control and managing well with the plan I have in place. To get 5 star support in a non judgemental and supportive service contact step change honestly the make such a difference. Don't be like me and regret not contacting them sooner. Highly recommend service. Thank you Reviewed on: 18th May 2026

A friendly ear when i needed it most.

A friendly ear when i needed it most. Stepchange contacted my creditors and negotiated the plan which is what i had dreaded the most. The peace of mind i now have is wonderful and i am paying an amount i can afford Reviewed on: 18th May 2026

So glad to have Stepchange beside me!

Where to start. Every representative who answers my every call was so helpful, calm and very supportive. They allowed me to be vulnerable, cry my eyes out and gave me an ear to talk about my circumstances unrelated to debt. I’m so happy that I will be supported right up until I’m debt free. One of my favourite charities. Also, the online portal is fab! Easy to use, organised which makes it visually pleasing as well as straightforward. Reviewed on: 18th May 2026

Step change are fantastic and very understanding.

Step change are fantastic and very understanding. I would recommend anyone with financial troubles to contact them Reviewed on: 18th May 2026

Stet Change Saved My Mental Health

When I came to StepChange a few years ago, I was in desperate need of help with my finances. Debt collectors were calling daily, and I didn't know where to turn. I tried using Citizens Advice, but found the process lengthy, requiring multiple visits with a folder full of letters. I discovered StepChange Debt Charity through the MoneySavingExpert website and decided to give them a call. After speaking with a very helpful advisor, I ended the call feeling a real sense of relief, a heavy weight lifted from my shoulders. If your are in a situation with your debts and not sure what to do, I encourage you to call StepChange Debt Charity. Reviewed on: 18th May 2026

Great company would definatly recommend

I. Find the staff fantastic, helpful and very kind. The only problem is how long you have to wait to speak to someone its shocking. They should get something sorted out. Reviewed on: 18th May 2026

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