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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great Service, No Pressure

Fast and Friendly service, no pressure and reassuring that they are there to help. Reviewed on: 23rd May 2025

Very supportive and helpful .

Very supportive and helpful .. I felt so much better after speaking to a staff member regarding money problems.. came to a conclusion that relieved my worries would definitely advise others to use this service Reviewed on: 23rd May 2025

Extremely helpful, polite and not at all judgementa...

Extremely helpful, polite and not at all judgemental which is a very refreshing change. Felt a huge weight lifted off my shoulders after contacting stepchange and now see the light at the end of the tunnel instead of a continuous black hole! Reviewed on: 23rd May 2025

My experience...

l very rarely give full marks,because l feel there is allways room for improvement. They have so far done a good job. and l could recommend them, but as you know unless some one is in very bad debt, you never say you are in a debt. As you know mine was, because l lived with a girl that l never married. That passes away and had kinow insurance for a funeral and l fellt l should pay for one. l was paying it of ok with credit cards. That was ok till the HMRC came along after l retired and you were on workers Tax Credit as a low payed worker and we payed you to much. . Two weeks after l was told l by them thay had me on the wrong tax code and l owed them money back. You have spent it. Yes i would spend it. l do not know you were giving me to much Workers tax cre4dit and you had me on the wrong tax code., the woul d only say sorry ,but you spent i it and we want it back..The amount they were taking out of my pension, put me in debt. Now Shep Change so far has, with my good manament of Money has keep my head a bove water. and l can pay my way. With out Step Change l do not know were l woulld be, not a happy person. Reviewed on: 23rd May 2025

So helpful and put at ease while trying to sort thin...

So helpful and put at ease while trying to sort things out Reviewed on: 23rd May 2025

Life changers

Very helpful in finding the best options for my circumstances Reviewed on: 23rd May 2025

100% recommended

Absolute life saver - Stepchange took over all correspondence with my creditors. All I had to do was make a monthly payment, stepchange did the rest.Great communication and help whenever needed. Can't recommend Stepchange enough Reviewed on: 23rd May 2025

Help with debts

I spoke with Stepchange because I was having difficulties in paying my debts due to a loss of income. I couldn’t keep on making repayments that I couldn’t afford to pay. With the help of stepchange, I’m taking control of my debts and I can pay something that is affordable for me. Reviewed on: 23rd May 2025

Excellent, supportive service.

Non judgemental, supportive, very easy to use. And total support when you don’t know which way to turn. Excellent service that truly is a lifesaver. Reviewed on: 23rd May 2025

Very good service and sort everything out for you an...

Very good service and sort everything out for you and put your mind at rest Reviewed on: 23rd May 2025

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